| History |
| - Manila, Philippines-based Corporation
- Established May 2002
- Expertise in providing total technical support solutions for IT driven companies
- Full Service Support Center
- A subsidiary of Synnex Corp. this year 2007
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| Product and Services |
| Quality People for Quality Services
- All 2000++ call center agents have BS or BE degrees in computer science, computer engineering, and electronics & communications engineering
- Operational 24 hours/ 7days a week
- Multi-channel Support
Voice, Email, Tech Chat
Multimedia, Graphics and Web design
Programming & System Integration
- Expertise in providing total technical support solutions for IT driven companies
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| Culture and Values |
| OUR MISSION:
"To provide outstanding technical support to our customers by leading the way over other service providers with dedicated,
friendly, knowledgeable representatives who provide Instant, professional & accurate solutions."
OUR VISION:
We are the model technical support center in the industry combining Trust, Care and Efficiency in delighting the most precious assets of our clients --- their Customers. We provide our people the opportunity to balance their professional as well as personal growth with continuous learning and we follow what we believe: integrity, honesty, persistence, consideration, discipline and execution.
We satisfy our Customers, Investors and Ourselves.
OUR FUTURE PLANS:
- Global Presence
- Sales and service office and IT infrastructure in the US
- Tie-up with Linksys in their global expansion plan
- Expansion sites in other regions
- Ready for more IT industry customers by Q4 of Year 2003
- Your Strategic Global Development Partner
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| Benefits |
| OUR FACILITIES:
- 2000++ agent workstations
- 3 training rooms with a combined 100-seat capacity
- State-of-the art technical laboratory and server room
- Videoconferencing equipment
- Recreational and multi-purpose facilities
- 2 spacious pantries
- cyber lounge for network gaming
- quiet lounge
- Provision for expansion
OUR TRAININGS AND PROGRAMS:
- Computer-Based Trainings
- Classroom discussion
- Hands-on Laboratory experience
- Call simulation
- One-on-one mentoring
- Knowledge base
- Basic Product Support
- Basic Networking Technology
- American Culture and Accent Neutralization
- Customer Service
- Technical/Product-Specific
- Advanced Products
- Skill Upgrade
- Operating Systems
- Certification Training
- Career/Personality Development Program
- Leadership, Management and Negotiation
- Culture-building and values formation
- Customer Relationship
- Job rotation / Cross-training |
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