| History |
| The Transcom Center opened early this year with 1900 operational seats in this beautifully designed campus. The Southeast Asian financial and business hub has long been recognized as a region that seamlessly merges the competitive economic advantages of its location with its Western connections.
The center has been developed on the back of a strong demand for high-quality off-shore English Language services primarily in North America and the UK.
Transcom opened its first Asian call center in Manila under the NuComm International brand in 2004. The Transcom Center in Manila leverages our North American-based, cutting-edge call center technologies and software applications driving our technological efficiencies and productivity, while using all the statistical quality controls and continuous improvements we employ for the benefit of our clients worldwide.
The Manila call center operates 24x7 supporting many North American and European organizations and is actively seeking client partners to increase its presence in the Asia Pacific region.
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| Culture and Values |
| Transcom's 5 Key Values:
1. Honesty - Is critical in everything we do. Being an open book. It is from Honesty that trust and Loyalty are built.
2. Fun - Means enjoying the work we do, enjoying the team spirit, enjoying the daily contact with our clients. When there is no fun, there cannot be lasting lasting commitment.
3. Passion - Implies enthusiasm, commitment, energy and pride in our work. Passion dictates what we "put in" to life and normally what people "put in" will balance what they get out.
4. Innovation - Means creativity, finding solutions where others see barriers. An open mind creates opportunities, overcomes challenges...
5. Excellence - Means standing out, striving for perfection in everything we do. It implies examining, improving, reinventing.
Combined with operational excellence and cutting-edge technology, this philosophy has helped drive Transcom to a leadership position within the contact center industry and consistently deliver breakthrough performance for its clients. |
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