Company Address: 27th. Floor, PBCom Tower, Ayala Avenue corner Rufino St., Makati City -
Industry: Call Center / IT-Enabled Services / BPO
Citigroup, the #1 Global Financial Services Company, proudly launches Citigroup Business Process Solutions Pte. Ltd. - its state-of-the-art Business Process Outsourcing firm designed to cater to Citigroup companies around the world. More than a BPO company, we are also part of the world's largest bank (Citibank), providing careers in diverse fields such as wealth management, insurance, trust and many more.
With a culture of sharing talent prevalent in Citi companies around the world, you are given the opportunity by being offered careers and not jobs. With a growing portfolio of services tailored to meet the demands of the No. 1 global financial services company, the opportunity for growth at CBPS is wide and deep.
|WHY JOIN US?
Citigroup BPS offers the following advantages:
1. Citigroup BPS is part of the World's Most Respected Financial Services company.
2. All new hires can start their careers as an Officer in Citi.
3. All of our employees enjoy above-industry Compensation Package.
4. Exciting Benefits and Incentives are being given to our employees.
5. A lot of opportunities for Career Mobility and Growth, because Citi promotes building talents from within.
Set up in July 2004 as a wholly-owned Citigroup entity, Citigroup Business Process Solutions Pte., Ltd. is a 100% subsidiary of Citibank Overseas Investment Corporation (COIC). Citigroup BPS Services was incorporated in Singapore and the entity in the Philippines is a branch of the Singapore-based enterprise. We were formed as an integral part of Citigroup’s overall business strategy to create global “Centers of Excellence” that provide superior quality and consistent customer experience at best in class.
Establishing ourselves as a partner of choice for the Citigroup Global Consumer Group (GCG) entities globally, we provide Business Process Outsourcing, Call-Center and other such IT enabled services to our clients. The Citigroup Global Consumer businesses comprise the financial service sector's most diverse consumer product offerings, including banking services, credit cards, loans and insurance.
Our first clients were Citibank Australia and Guam. For GCG Australia, 100% of the phone servicing has been migrated offshore. We take pride that as a young organization; we have generated over $10 MM annualised savings for GCG Australia. Moreover, by implementing sales leveraging and migrating the telesales functions to the Center, Citigroup BPS’ operations became a profit Center by April of 2005.
As a Center of Excellence, Citigroup BPS’ value goes beyond managing the operations for the Australia and Guam Citiphone. By leveraging the experience for these operations, Citigroup BPS continues to provide insights to continuously improve operations performance and the customer experience. In 2005, Citigroup BPS’ Quality Evaluation scorecard has been adopted by the Asia Pacific Region. This initiative is a key enabler in providing a high quality of service across all the Citiphone operations in Asia Pacific.
Proving Citigroup BPS’ strong capability of managing Call Center operations for its current clients; by September of 2005, migration of the Workforce management for the 14 countries of the Asia Pacific has been initiated. Citigroup BPS is now home to Asia Pacific’s Citiphone Command Center, which serves as the nerve center of Asia Pacific Citiphone for resource planning; scheduling, schedule adherence monitoring and operations report generation. And as of 2006, the business has expanded to accommodate US operations through the service of the Citihome Equity and Citicards accounts. All these achievements place Citigroup BPS in a unique position in the Philippines’ call center industry by providing highly specialized services offshore.
To date, we have an elite workforce of around 1,400 employees housed in 5 floors (23rd, 24th, 25th, 26th, and 33rd) of PBCom Tower, Makati City.
|Product and Services:|
Citiphone Banking Caters to Banking, Credit Cards, Ready Credit / Personal Finance, Banking / Wealth Management, and Mortgages. A majority of our center is also Sales-enabled. We also have teams supporting Telemarketing, Activations, Retention, Collections, Rewards and Inbound Acquisitions in addition to online/email servicing.
Credit Operations Two key activities supported under this domain are Credit Verification Calling (mainly outbound calls) and Credit Applications Front-End Processing including Application Coding, Data Entry, File Matching, Exception/Error Queues Processing, Sensis Checking, and Reporting. Other non-voice activities include Credit & Collections Admin involving indexing / categorization, file maintenances, etc.
Transaction Services These are mainly non-voice activities covering Journal Entries, Customer Maintenances, Mail Pack and Balance Transfer (BT) Processing. BT processing also involves some calling/voice-based activities.
|Cultures and Values:|
Be the Business Process Outsourcing partner of choice for Citigroup's Consumer business.
Providing unparalleled customer experience and superior business results by:
> Delighting customers in every interaction
> Empowering and motivating our people
> safeguarding our clients' interests and our franchise through robust quality and controls
> Delivering innovative and value-added business solutions
> Effecting positive change in our community
> Passion for Excellence
> Diversity and Respect at the Workplace
* To be discussed during your job interview
CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
27th Floor, PBCom Tower Ayala Avenue corner Rufino St.
Makati City National Capital Reg
Telephone: 858-6000, 858-6217, 858-6687, 858-6121
Email address: firstname.lastname@example.org
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