Advertised on 13-8-10 | Application deadline on 12-10-10

VCC LINK


Vital Call Center Link (VCC Link) was established in January 2004, and was incorporated to primarily offer contact center solutions to off shore companies to address call center needs: systems and procedure development and set up, supply of quality manpower, provide sales and customer service training. With the increasing demand for qualified call center personnel, VCC Link focuses on training and recruitment to provide clients with a consistent supply of quality manpower as well as efficient sales and customer service training.


CLIENT RELATIONSHIP OFFICER (Team Lead/Finance Dispute Management, Chargeback)
(National Capital Reg)



RESPONSIBILITIES:
The Client Relationship Officer is responsible for leading his/her team to exceed the team's performance target as he/she motivates them through coaching and mentoring. He/She will be working with other Team Managers and members in analyzing data, mapping out solutions, building processes and launching high impact initiative that will eventually result exceeding over-all program performance.

REQUIREMENTS:
1. Working experience with any Dispute Line of Business is a requirement.
2. Excellent English communication skills, both verbal and written.
3. Excellent presentation and facilitation skills.
4. Analytical and should be detailed-oriented.
5. Strong people and interpersonal skills. Has the ability to motivate and coach team members.
6. Excellent problem solving and decision making skills.
7. Above average knowledge with MS Office applications specially PowerPoint, Word and Excel.
8. Flexible and must be amenable with all shifts.
9. Work location is at Ortigas, Pasig City.






  Company Information  Email to Friends  View Similar Jobs
  All Jobs From Company  Save This Job  View Salary Report
  Report Advertisement

Vital Call Center Link (VCC Link), Inc.
2012 Cityland 10, Tower 1, HV Dela Costa St., Salcedo Village Makati City -.



Preference will be given to candidates who APPLY ONLINE
Please check your e-mail regularly for any correspondence regarding your application.

Multiply
Twitter
Friendster
Facebook
Plurk