Leading multinational call center that has been in the industry for more than 30 years with a global footprint, well known as part of the top call centers in the Philippines.

Responsibilities:
The Client Relationship Officer is responsible for leading his/her team to exceed the team's performance target as he/she motivates them through coaching and mentoring. He/She will be working with other Team Managers and members in analyzing data, mapping out solutions, building processes and launching high impact initiative that will eventually result exceeding over-all program performance.

Requirements:1. Working experience with any Dispute Line of Business is a requirement.
2. Excellent English communication skills, both verbal and written.
3. Excellent presentation and facilitation skills.
4. Analytical and should be detailed-oriented.
5. Strong people and interpersonal skills. Has the ability to motivate and coach team members.
6. Excellent problem solving and decision making skills.
7. Above average knowledge with MS Office applications specially PowerPoint, Word and Excel.
8. Flexible and must be amenable with all shifts.
9. Work location is at Ortigas, Pasig City.