Advertised on 15-04-10 | Application deadline on 13-06-10

NCO


NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions. To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality. NCO operates a global network of over 125 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.


Technical Support & Customer Service Representatives CLARK, PAMPANGA
PHP 14,000 - 16,000 + Bonus
(Central Luzon - Clark, Pampanga)



RESPONSIBILITIES:
  • Under the direction of the Team Managers, the primary objective of the position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value
  • Constantly updated to new software and technology
  • Advanced understanding of the current version of Windows (operating systems)
  • Has a demonstrated technical aptitude to learn gaming consoles and home networking connectivity issues and concepts
  • Adept at consumer electronics and microcomputers
  • Basic understanding of home networking hardware and configuration
  • Can successfully communicate with customers to gather information and learn about their needs and expectations
  • Basic knowledge of video games and their core audience
  • Collaborates with others to ensure the customer issues are resolved
  • Understands the concept of "solution delivered" on first contact


REQUIREMENTS:
At least a High School Graduate At least 18 years old Above Average English Communication Skills Can type at least 25 words per minute Good Analytical and Problem Solving Skills Computer Literate Applicants should be Filipino citizens or hold relevant residence status With or without call center experience Full-Time positions available. COMPENSATION and BENEFITS: Php 14,000-16,000 Base Rate Regularization Bonus of 5,000 20% Night Differential Attendance\Performance Bonus Annual Incentives Free Meal Free Shuttle Service Paid Training Medical and Life Insurance extended to dependents Fast Career Movements (Promote-From-Within Policy) Fun, Comfortable and Professional working environment Recreational Facilities Sleeping Quarters Out of Town Team Building activities Visit our office and take the assessments right away! Our office is open every Mondays to Fridays from 8:30am until 4:30pm. Business Center 4 PhilExcel Business Park Clark Freeport, Pampanga Hotline: (045) 499.1062





 



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NCO Philippines, Clark
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City ----.




Just some of the great benefits we offer:
      • Attractive Base Pay
      • Performance Bonuses
      • Paid Training Program
      • Promote-From-Within Policy
      • Employee Referral Bonuses
      • Sign-On Bonuses For Select Positions
      •  

Come for the Job, Stay for the Career