Pointwest
Pointwest Technologies is a global service company offering IT outsourcing services from the Philippines. It is led by a group of professional managers who share the same belief of creating a Filipino brand name for the IT outsourcing practice. Pioneers of offshore outsourcing, the team employs best practices - tools, processes, methodology and management style. Pointwest is a dynamic organization for professionals looking for challenge. If you are looking for IT adventure, Pointwest is the company to join.
(National Capital Reg - Quezon City, UP-Ayala Techno Hub)
Responsibilities:
o Develop Client & Member Service Book of Business, Product and Maintenance eService
o Delivery Functional Requirements for Program and Product implementations, from Analysis to Construction Phases
o Partner with Business areas impacted by all initiatives to complete FRD processes
o Posses a working knowledge of eSD (pharmacy, client and member) WEB, POS, Client Profile, Eligibility, Pharmacy Systems, NRX, MAR,TMW, Alpha, QRX, etc and other applications supporting cross functional operation initiatives
o Assist in User Interface Designs, Technical Design Documents and Quality Assurance Test Conditions
o Work with Ops Tech training staff to outline communication materials associated with program / product launch and provide support post implementation
o Partner closely with Quality Assurance on development of test cases, and be able to crosswalk functional specifications with test scenarios, and be in position to sign-off on risks, and final status of implementation
o Perform Production Checkout for Monthly and Mid-Month releases
o Triage tickets on systemic and operational issues of the e Service Delivery application.
o Implement and test Client & Member Service Book of Business, Product and Maintenance Benefits At A Glance Requirements for Program and Product implementations, from Analysis to production
o Posses a working knowledge of eSD (pharmacy, client and member) WEB, Client Profile, Eligibility,
o Analyze, Develop, Implement and Test Co-payment Messaging
o Research and Support, document and update Benefits At A Glance/ Benefit Highlights ticket process, attend release and reliability calls when necessary
o Maintain Messaging tools and files by providing support for development upgrades and testing
o Support the release management process by attending and/or supporting process and meetings as well as creating LOEs running reports and correspondence with requestors of messaging
o Partner closely with various Development Teams on requirements, analysis and function design
o Development of project plans, timelines and deliverables with responsibility to ensure these deliverables are satisfied
o Develop and or revise reporting tools to support messaging processes
Requirements:
- Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics, Business Studies/Administration/Management or equivalent.
- Required skill(s): optimum trace, SDLC process.
- At least 3 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or equivalent.
- Ability to become application Subject Matter Expert
- He/She must have actual real time experience developing functional specifications
- Health care and claims processing is a very big benefit
- Working knowledge of Optimum Trace is required
- Understanding of SDLC process a must
- Self starter that can work on their own in a dynamic environment is required
- Must be willing to work on a night shift
- Preference will be given to residents of Quezon City area.
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