Lead Voice & Accent Production Support

• Monitor and Evaluate agents based on Communication Skill and CSAT metrics
• Coaching and Feedback
• Conduct Training Needs Analysis (TNA) to address specific operational needs
• Facilitate up-training programs for agents
• Provide reports to Operations

• Candidate must possess at least a Bachelor's/College Degree in any field.
• Applicants must have experience as a Language Trainer or Communication Coach in a call center/BPO company
• Applicants must be willing to work in Commonwealth
• Applicants should be Filipino citizens or hold relevant residence status.
• TOEFL or IELTS teaching certification is preferred but not required.
• Willing to work on shifting schedules and has a long term career goal in a call center/BPO industry.

IBM Daksh, a wholly owned company of IBM Corporation, is a leading provider of Business Process Outsourcing (BPO) solutions with over 20,000 employees spread out across its India and Philippine operations centers.

Established as a result of the acquisition of Daksh eServices by IBM Corporation in 2004, IBM Daksh provides a variety of customer relationship management solutions to its Fortune 500 clients, including call handling, email processing and technology support.

IBM Daksh offers a competitive salary and benefits package, career advancement opportunities and professional development, including Six Sigma training for all its employees. Its highly dynamic culture cultivates workforce diversity and values dedication, innovation and trust in all relationships.

Heralded as the "Contact Center Vendor of the Year" in Asia Pacific by Frost and Sullivan (2006), IBM Daksh is all set to spearhead the next generation global operations in business transformation.

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